You might need to deactivate the Gesvatec license while you are unable to access the labeling software. This can happen if the computer has been formatted, doesn't work, etc.
In such cases, you can deactivate the license on the Gesvatec website as a last resort.
Warning
Warning: This deactivation method must only be used if you cannot deactivate the license using the Help → Activation wizard option of the labeling software.
If you can access the labeling software, please use the regular deactivation method instead:
Instructions
- Log in to the private area of the Gesvatec website with your username and password.
- Go to the Administration → Licenses Management option.
- Click the
button next to the license (PKC) you wish to deactivate. A confirmation message will be shown.Descripcion de la imagen
Icono de boton de encendido/apagado (circulo con linea vertical) en verde oscuro. Boton para desactivar licencia desde la web.
After this, the current license will be disabled 
and a new license will be generated, which is the one you can activate on the new computer. This new license that has no padlock icon will be added at the bottom of the licenses list:
Descripcion de la imagen
Icono de candado cerrado verde oscuro. Indica licencia bloqueada/activa.
Descripcion de la imagen
Captura de una tabla de licencias en la web de Gesvatec. Se ven dos filas con columnas y datos parciales. Fila 1: ID 1676, icono candado, PKC 22222-22222-22222-22222-22222, 0/10, 0/1, CSV Packer, iconos de estado, 25/4/23, 26/4/23, icono de encendido/apagado. Fila 2: ID 1636, icono candado, PKC 11111-1111-1111-1111-1111, 0/10, 1/1, CSV Packer, icono, 17/1/23.
The new, ready-for-activation license appears above the one we have just deactivated.